FAQs
Here you’ll find answers to the most common questions we are asked
We will endeavour to deliver your goods within 7-10 working days for all non-personalised goods, personalised goods are estimated at 14-21 working days. This is subject to availability with the relevant supplier(s), any delays will be relayed to the customer as soon as we are made aware of them.
Unfortunately we cannot, but we can advise of the sizes available. There are size guides on every garment listing on our website. It will either be displayed in one of the product images or via a clickable link below the product description.
Samples aren’t available to order via the website. Please call our experienced sales team on 01932 267 477 to discuss your sample requirements.
Size guides are displayed below the product image for selected garments.
Yes, we have a minimum order quantity of 6 items for all website orders outside of club shop, company shop and school uniform purchases.
Yes. We offer highly competitive percentage and quantity based discounts (depending on product/quantity). Please contact our experienced sales team for more information on 01932 267 477.
You can obtain a quote via our website by adding items to the basket where any discounts will automatically be applied. You’ll then be able to save your basket/quote and print a copy if required. You can also contact our experienced sales team for more information and bespoke quotations on 01932 267 477.
Payment can be made by either credit/debit card, PayPal or BACS (please note orders will not be processed until payment is confirmed).
Payment is taken at time of ordering. Once your order has been placed we will send you an email confirmation.
Royal Mail Tracked Delivery is £8.95. Primary School Uniform standard delivery is £5.95 and this service is only available for Primary School Uniform exclusive baskets. Free delivery is available on all orders over £250 across the whole website. Collect from our Shepperton or Ascot Store’s is an additional free of charge service.
Yes, this option will be available to you when checking out your order. We have two branches available for order collections – Our original store in Shepperton 201-203 Laleham Road Shepperton Middlesex TW17 OAH and our New store in Ascot 9A Sunninghill Road, Ascot, Berkshire. SL5 7BX. Our opening hours in Shepperton are 9:00-5:00 Mon-Fri and 9:30-7:00 on Wednesdays. Our opening hours in Ascot are 9:30-5:00 Mon-Fri Closed on Wednesdays. Please wait until you receive a ‘your order is ready’ email from us before attempting any collection.
Yes, you will receive an email from us when your order is either ready to collect or has been shipped (depending on the option you selected at checkout).
Please contact us on 01932 267 477 as soon as you are aware of any issues with your order and we will aim to resolve this for you as quickly as possible.
Please contact us on 01932 267 477 as soon as possible and we will happily amend this you if the order hasn’t already been shipped.
Please contact us on 01932 267 477 if you have any payment issues.
Yes. We offer a wide range of personalisation options, including both embroidery and printing all completed in house by our own team. Please take a look at our Personalisation Guide for more details.
Yes. We will produce a proof of your design for you to ensure you are completely happy with how everything looks prior to application. You will receive your artwork proof via email. Your artwork must be approved before we can proceed.
Yes we can. Please give us a call to discuss our current lead times and options available.
Where possible please supply artworks in Vector format, however, our team are able to convert any file format if required.
Yes. If the design is not already on our system there will be a £45 origination fee required. This is reduced to £30 when the design is sent in the correct Vector format and there are no design amendments required.
The best application option to choose depends on factors like the material of your garment/product and also the design of your logo. Please take a look at our Personalisation Guide as this should help you get a better idea of which option is best for your order. If you’re still unsure please contact us on 01932 267 477 or drop us an email info@ksteamwear.co.uk
Yes, we offer a full logo design service. This service costs £55 for 5 design options and also includes 2 amendments.
Please contact us on 01932 267 477 if you are having trouble using our website.
Cancellation of orders
Cancellations made after an order has been placed that is above £100 will be subject to a 15%-25% re-stocking charge plus any additional fees required to cover services already rendered (work in progress on your order already completed). Set up charges will not be refunded under any circumstance. In order to cancel an order please contact us via email info@ksteamwear.co.uk or phone 01932 267 477. Please let us know you wish to cancel your order as soon as possible. If goods have already been despatched items will need to be returned rather than the order cancelled. Orders can be placed verbally on the telephone, verbally face to face instore, via email or via the website.
We also take orders and provide quotations via email and phone so if you do not wish to place an order via our website please email us or give us a call on; info@ksteamwear.co.uk or 01932 267 477.
Workwear, Create Your Range, Clubshop and Company shop Returns
We accept returns on all product provided it is in its original condition unused and with all original packaging including tags intact. If an item has any kind of printing, embroidery or personalisation items cannot be exchanged or refunded. We will offer a refund on NON-PERSONALISED unsuitable goods for up to 14 days after your order has been received. We will refund your purchase via your original method of payment exempt of the original delivery charge. If you need to return your purchase to us for any reason please contact us on the below details to confirm. Return of items will be at your own risk and cost. We recommend you use a tracking service to return your purchase as we cannot be held responsible for items that are lost in the post.
KS Teamwear Limited
201 Laleham Road
Shepperton
Middlesex
TW17 0AH
Non-personalised orders over £100 that are being returned will be subject to a 15%-25% re-stocking charge. This means you will receive your refund for the price you paid for the items less 15%-25% via your original method of payment. We will confirm this amount with you before processing the refund.
Faulty items
On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail. We will make every attempt to repair or replace your item if a genuine fault is present.
School Uniform Returns Policy
We accept returns on all school uniform product provided it is in its original condition unused and with all original packaging including tags intact. If an item has any kind of additional printing, embroidery or personalisation in addition to the School Crest items cannot be exchanged or refunded (for example individual names or initials added to the item. Personalised Name Labels are non-refundable and non-exchangeable). We will offer a refund on NON-PERSONALISED unsuitable goods for up to 14 days after your order has been received. We will refund your purchase via your original method of payment exempt of the original delivery charge. If you need to return your purchase to us for any reason please contact us on the below details to confirm. Return of items will be at your own risk and cost with the preferred method being to come into our store at Shepperton to obtain your refund/exchange. We recommend you use a tracking service to return your purchase if posting is required as we cannot be held responsible for items that are lost in the post. Size Exchanges will be offered on all school uniform product for up to 30 days after your order has been received. We reserve the right to refuse a refund or exchange should we deem it obvious that an item has not just been “tried on” but worn/used/washed. Please note that we would suggest a minimum of 2/3 garments per product to be rotated in order to fulfil the academic year.
info@ksteamwear.co.uk
KS Teamwear Limited
201-203 Laleham Road
Shepperton
Surrey
TW17 0AH
Orders over £100 that are being returned will be subject to an up to 25% re-stocking charge. This means you will receive your refund for the price you paid for the items less up to 25% via your original method of payment. We will confirm this amount with you before processing the refund. Exchanges will not be subject to any re-stocking charges.
Faulty items
On the rare occasion you have a fault with any of your items please contact us via email or telephone to discuss the matter in more detail. We will make every attempt to repair or replace your item if a genuine fault is present.
Please note the above school uniform return policy is only applicable to School Uniform product listed in the School and Universities categories of our website.
Our full T&Cs can be found here https://www.ksteamwear.co.uk/terms-conditions/